Along the "Stop Thinking Like A Programmer" line,
Stephen Benetau in this month's Dr. Dobbs Alia Vox, titled "Where Are the Clients In A SOA?":
"If my customers can choose their service provider, and let's make no mistake, they are making those choices, what do I need to do to make sure I keep winning their business?"
"our customers are perceived to be entities to which we have no real access or feedback"
"There are more people in our wider organizations to shield the customer from us than there are people in our development team."
Print | posted on Saturday, March 15, 2008 11:11 PM